@book
{TN_libero_mab2,
author = {
Rosander, Arlyn C.
},
title = {
Deming's 14 points applied to services
},
publisher = {Dekker [u.a.]},
isbn = {0824785177},
keywords = {
Dienstleistungssektor
,
Qualitätskontrolle
},
year = {1991},
booktitle = {Quality and reliability ; 25},
address = {
New York [u.a.]
},
url = {
http://slubdd.de/katalog?TN_libero_mab2
}
}