author = { Gilroy, Peter AND Long, Peter AND Rangecroft, Margaret AND Tricker, Tony },

title = { The Evaluation of Course Quality Through a Service Template },

publisher = {SAGE Publications},

isbn = {1356-3890},

isbn = {1461-7153},

keywords = { Sociology and Political Science , Development },

year = {1999},

url = { http://slubdd.de/katalog?TN_libero_mab2 }