author = { Sangiorgi, Daniela AND Prendiville, Alison },

title = { A Theoretical Framework for Studying Service Design Practices: First Steps to a Mature Field },

publisher = {Wiley},

isbn = {1942-5074},

isbn = {1948-7177},

keywords = { General Medicine },

year = {2014},

url = { http://slubdd.de/katalog?TN_libero_mab2 }