author = { International Federation of Library Associations and Institutions Section on Management and Marketing AND World Library and Information Congress 2005 Oslo Flaten, Trine Kolderup },

title = { Management, marketing and promotion of library services based on statistics, analyses and evaluation },

publisher = {Saur},

isbn = {3598218486},

isbn = {9783598218484},

keywords = { Libraries Marketing Congresses , Libraries Public relations Congresses , Advertising Information services Congresses , Public relations Information services Congresses , Konferenzschrift 2005 Bergen, Norwegen , Konferenzschrift 2005 Oslo , Bibliothek , Dienstleistung , Management , Marketing , Förderung },

year = {2006},

abstract = {Literaturangaben},

abstract = {Enth. zahlr. Beitr.},

booktitle = {IFLA publications ; 120/121},

address = { München },

url = { http://slubdd.de/katalog?TN_libero_mab2 }