author = { Hernon, Peter AND Altman, Ellen AND Dugan, Robert E. },

title = { Assessing service quality satisfying the expectations of library customers },

edition = { 3. ed., UK ed. } ,

publisher = {Facet Publ.},

isbn = {1783300590},

isbn = {9781783300594},

keywords = { Bibliothek , Dienstleistung , Qualitätssicherung , Benutzung , Leistungsmessung },

year = {2015},

abstract = {Literaturangaben},

abstract = {1. publ. in the USA by the American Library Association 2015},

address = { London },

url = { http://slubdd.de/katalog?TN_libero_mab2 }