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Medientyp: E-Artikel; Sonstige Veröffentlichung Titel: See you soon again, chatbot? A design taxonomy to characterize user-chatbot relationships with different time horizons Beteiligte: Nißen, Marcia [VerfasserIn]; Selimi, Driton [VerfasserIn]; Janssen, Antje [VerfasserIn]; Cardona, Davinia Rodríguez [VerfasserIn]; Breitner, Michael H. [VerfasserIn]; Kowatsch, Tobias [VerfasserIn]; von Wangenheim, Florian [VerfasserIn] Erschienen: Amsterdam [u.a.] : Elsevier Science, 2021 Erschienen in: Computers in human behavior 127 (2022) ; Computers in human behavior Ausgabe: published Version Sprache: Englisch DOI: https://doi.org/10.15488/12919; https://doi.org/10.1016/j.chb.2021.107043 Schlagwörter: Conversational agents ; Taxonomy ; Chatbots ; Time-dependent design ; Archetypes ; Temporal profile Entstehung: Anmerkungen: Diese Datenquelle enthält auch Bestandsnachweise, die nicht zu einem Volltext führen. Beschreibung: Users interact with chatbots for various purposes and motivations – and for different periods of time. However, since chatbots are considered social actors and given that time is an essential component of social interactions, the question arises as to how chatbots need to be designed depending on whether they aim to help individuals achieve short-, medium- or long-term goals. Following a taxonomy development approach, we compile 22 empirically and conceptually grounded design dimensions contingent on chatbots’ temporal profiles. Based upon the classification and analysis of 120 chatbots therein, we abstract three time-dependent chatbot design archetypes: Ad-hoc Supporters, Temporary Assistants, and Persistent Companions. While the taxonomy serves as a blueprint for chatbot researchers and designers developing and evaluating chatbots in general, our archetypes also offer practitioners and academics alike a shared understanding and naming convention to study and design chatbots with different temporal profiles. © 2021 The Authors Zugangsstatus: Freier Zugang Rechte-/Nutzungshinweise: Namensnennung (CC BY)