Media type: Book Title: Customer knowledge management : leveraging soft skills to improve customer focus Contributor: Sain, Soumit [Author]; Wilde, Silvio [Author] imprint: Cham; Heidelberg [u.a.]: Springer, 2014 Published in: Management for professionals Extent: XVIII, 207 S.; Ill., graph. Darst Language: English ISBN: 9783319050584 RVK notation: QP 620 : Allgemeines QP 630 : Allgemeines CV 3600 : Medienpsychologie Keywords: Wissensmanagement > Kundenmanagement Origination: Footnote: