Media type: E-Article Title: Emotion Work as a Source of Stress: The Concept and Development of an Instrument Contributor: Zapf, Dieter; Vogt, Christoph; Seifert, Claudia; Mertini, Heidrun; Isic, Amela imprint: Informa UK Limited, 1999 Published in: European Journal of Work and Organizational Psychology Language: English DOI: 10.1080/135943299398230 ISSN: 1359-432X; 1464-0643 Keywords: Organizational Behavior and Human Resource Management ; Applied Psychology Origination: Footnote: